Went for the sewn biothane for extra peace of mind with my occasionally leash reactive rescue and added extra customizations. I had a good quality biothane leash from another company but it would get slippery, tangled easily, and wasn’t quite meeting my needs. This leash is far stronger and has the details I needed, but isn’t too heavy despite its thickness. I’ve had it for a few weeks now and far less slippery in the hand even when wet than my previous one. Hasn’t tangled at all. Super cute sea foam color too. I’ve recommended them to my sister for her service dog and will definitely order more myself when needed.
Customer service: Even though I had specific ideas for the placement of the traffic loop, slider, and o-ring and wasn’t sure if it was possible, Jake was extremely kind, detailed oriented, and responsive. He even responded to my online chat after 9 PM when I assumed I would get a response in the next few days and sent a follow up email to make sure he got everything perfect.