PRIVACY POLICY

Last Updated: May 30, 2026

Bolder K9 (“Bolder K9,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, purchase products, communicate with us, participate in programs, or otherwise interact with our services (collectively, the “Services”).

By using our website, placing an order, signing up for communications, or interacting with our Services, you acknowledge that you have read and understand this Privacy Policy.

SECTION 1 — INFORMATION WE COLLECT

We may collect personal information, commercial information, device information, technical information, and behavioral information depending on how you interact with us.

Personal Information You Provide

We may collect information you voluntarily provide, including:

• full name;
• billing address;
• shipping address;
• email address;
• telephone number;
• payment-related information;
• purchase history;
• product customization details;
• customer service communications;
• survey responses;
• product reviews;
• account information;
• ambassador, affiliate, loyalty, or referral information;
• uploaded photos, videos, testimonials, or submitted content;
• social media communications or messages.

Payment Information

Payment information may be collected and processed by secure third-party payment processors.

Bolder K9 does not directly store full payment card numbers or sensitive payment authentication information on our systems except where necessary for lawful business operations or through trusted third-party providers.

Device and Technical Information

When you use our website, we may automatically collect technical information including:

• IP address;
• browser type;
• device type;
• operating system;
• language preferences;
• internet service provider;
• referral URLs;
• session information;
• clickstream behavior;
• pages viewed;
• products viewed;
• timestamps;
• approximate geographic location;
• browsing activity;
• interactions with website features.

Commercial Information

We may collect information regarding:

• purchases;
• returns;
• exchanges;
• abandoned carts;
• product preferences;
• purchase frequency;
• loyalty participation;
• referral activity;
• warranty inquiries;
• communication history.

Marketing and Communication Information

We may collect:

• email engagement activity;
• SMS engagement activity;
• campaign interactions;
• clicks;
• open behavior;
• customer preference information;
• advertising interactions.

User-Generated Content

If you voluntarily submit photos, videos, reviews, testimonials, comments, tags, social media mentions, feedback, or other content to us, we may collect and use such information.

SECTION 2 — HOW WE COLLECT INFORMATION

We collect information directly, automatically, and through trusted third-party technologies.

Information You Provide Directly

We collect information when you:

• place an order;
• request a return, exchange, or warranty review;
• customize a product;
• contact customer support;
• communicate via email, phone, social media, SMS, or forms;
• subscribe to newsletters or marketing communications;
• participate in loyalty, referral, affiliate, ambassador, or promotional programs;
• leave reviews or submit content;
• participate in surveys, giveaways, promotions, or marketing campaigns.

Information Collected Automatically

We and our service providers may automatically collect information when you:

• browse the website;
• interact with pages or products;
• click links;
• add items to cart;
• begin checkout;
• abandon checkout;
• interact with embedded tools or forms;
• engage with advertisements;
• visit via marketing campaigns or referrals.

Third-Party Sources

We may receive information from:

• payment processors;
• Shopify and integrated applications;
• analytics providers;
• shipping providers;
• social media platforms;
• advertising networks;
• review platforms;
• fraud prevention services;
• customer support systems;
• referral or affiliate platforms;
• publicly available information where lawful.

SECTION 3 — HOW WE USE INFORMATION

We use information for legitimate business purposes, including to:

Fulfill Orders and Operate Services

• process transactions;
• manufacture or fulfill orders;
• provide product customization;
• arrange shipping and delivery;
• process exchanges, warranty claims, or support requests;
• communicate regarding purchases.

Customer Support

• respond to questions;
• troubleshoot issues;
• verify purchases;
• investigate concerns;
• resolve disputes.

Marketing and Advertising

We may use information to:

• send newsletters;
• deliver SMS marketing (where consented);
• personalize advertising;
• provide promotions or offers;
• deliver abandoned cart communications;
• improve targeting and campaign effectiveness.

Improve Website Performance

We may analyze website usage to:

• improve functionality;
• understand customer behavior;
• optimize website performance;
• improve user experience;
• improve products and merchandising.

Fraud Prevention and Security

We may use information to:

• investigate fraud;
• verify identities;
• prevent abuse;
• monitor suspicious activity;
• investigate chargebacks or disputes;
• maintain platform security.

Legal Compliance

We may use information where necessary to:

• comply with laws;
• respond to subpoenas;
• protect rights or property;
• investigate misconduct;
• enforce agreements;
• defend legal claims.

SECTION 4 — COOKIES, TRACKING TECHNOLOGIES, ANALYTICS, AND ADVERTISING

Like most ecommerce businesses, Bolder K9 and its partners may use cookies, pixels, web beacons, tags, scripts, APIs, session replay tools, analytics technologies, and similar technologies to operate and improve our Services.

These technologies may collect information regarding:

• browsing behavior;
• pages visited;
• referral sources;
• session activity;
• click behavior;
• cart activity;
• purchasing activity;
• device information;
• engagement with advertisements.

Advertising and Analytics Providers

We may work with advertising, analytics, and measurement providers that assist us in marketing, website optimization, customer engagement, and conversion tracking.

These may include advertising platforms, social media networks, ecommerce integrations, analytics providers, and related technologies.

These technologies may be used to:

• measure campaign performance;
• personalize advertising;
• retarget visitors;
• improve customer experiences;
• better understand website behavior.

You may limit certain forms of tracking through browser settings, device settings, cookie controls, or applicable opt-out tools, though doing so may affect functionality.

We do not guarantee that all opt-out technologies will be available or effective across every platform, browser, or device.

SECTION 5 — EMAIL, SMS, AND MARKETING COMMUNICATIONS

By subscribing to communications, signing up for offers, creating an account, participating in promotions, or otherwise providing contact information, you may receive marketing communications from Bolder K9.

These may include:

• newsletters;
• promotions;
• product launches;
• educational content;
• loyalty or referral updates;
• abandoned cart reminders;
• review requests;
• SMS communications (where consented).

You may unsubscribe from marketing emails through unsubscribe links or opt out of SMS communications using available opt-out instructions.

Even if you opt out of marketing communications, we may continue to send transactional communications related to:

• orders;
• returns;
• warranty claims;
• legal notices;
• account issues;
• service-related updates.

Message frequency may vary.

Message and data rates may apply depending on your wireless provider.

SECTION 6 — SOCIAL MEDIA, REVIEWS, AND USER CONTENT

If you tag Bolder K9, submit reviews, share testimonials, upload images, participate in campaigns, or otherwise interact with us publicly or privately through social platforms, we may collect and use such content.

By voluntarily submitting content to Bolder K9, you grant us permission to:

• repost;
• display;
• reproduce;
• publish;
• market;
• advertise;
• edit;
• distribute

such content in connection with our business, marketing, Services, and products, subject to applicable law.

We are not responsible for the privacy practices, moderation policies, or security measures of social media platforms or third-party review systems.

SECTION 7 — HOW WE SHARE INFORMATION

We do not sell personal information in exchange for money.

However, we may share information with trusted service providers and third parties necessary to operate our business.

We may share information with:

• ecommerce platforms;
• payment processors;
• shipping carriers;
• fraud prevention providers;
• analytics providers;
• advertising partners;
• email and SMS providers;
• customer support platforms;
• review platforms;
• loyalty, referral, affiliate, or ambassador systems;
• website hosting providers;
• legal or governmental authorities when required.

We may also share information:

• to investigate fraud or abuse;
• to enforce agreements;
• to protect our rights or customers;
• during business restructuring or asset transfer;
• where required by law.

We require service providers to handle information in accordance with contractual obligations and commercially reasonable privacy practices; however, we cannot guarantee the privacy or security practices of third parties.

SECTION 8 — DATA RETENTION

We retain information for as long as reasonably necessary to:

• fulfill transactions;
• provide customer support;
• comply with legal obligations;
• resolve disputes;
• investigate fraud;
• enforce agreements;
• maintain business records;
• improve Services;
• support warranty or product-related inquiries.

Retention periods may vary depending on:

• legal requirements;
• transaction history;
• dispute activity;
• tax obligations;
• operational needs;
• fraud prevention concerns.

We may retain certain information after account closure or customer inactivity where reasonably necessary for lawful business purposes, legal compliance, security, dispute resolution, or enforcement of our rights.

Residual copies of information may remain in backups, archives, logs, or systems for limited periods.

SECTION 9 — DATA SECURITY

Bolder K9 implements commercially reasonable administrative, technical, organizational, and physical safeguards designed to protect information from unauthorized access, disclosure, misuse, destruction, or alteration.

These safeguards may include:

• encrypted payment processing;
• secure hosting environments;
• access controls;
• fraud monitoring;
• limited account permissions;
• secure third-party service providers.

However, no system, platform, software, transmission method, or storage process is completely secure.

Accordingly:

WE DO NOT GUARANTEE THE ABSOLUTE SECURITY OF INFORMATION.

You acknowledge and accept that:

• internet communications may be intercepted;
• systems may be compromised;
• unauthorized access may occur;
• third-party providers may experience breaches or failures.

To the fullest extent permitted by law, Bolder K9 disclaims liability for unauthorized access, hacking, cyberattacks, data interception, security incidents, theft, loss, corruption, or disclosure of information beyond our reasonable control.

You are responsible for protecting your own devices, passwords, accounts, and network security.

SECTION 10 — YOUR PRIVACY RIGHTS AND CHOICES

Depending on your jurisdiction, you may have privacy rights regarding your personal information.

These rights may include the ability to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion of certain information;
• request copies of information;
• object to certain processing;
• limit or opt out of certain marketing uses;
• withdraw consent where legally applicable.

We may request verification of identity before responding to privacy requests.

Certain requests may be limited, delayed, denied, or subject to exceptions where permitted by law, including for:

• fraud prevention;
• legal obligations;
• business records;
• dispute resolution;
• warranty administration;
• tax compliance;
• contractual obligations.

Marketing Choices

You may opt out of:

• email marketing through unsubscribe links;
• SMS marketing through provided opt-out instructions;
• certain advertising preferences through browser or device settings.

Opting out of marketing does not prevent us from sending transactional or service-related communications.

California Privacy Rights

Residents of California may have additional privacy rights under applicable law, including rights relating to access, correction, deletion, portability, and certain limitations on data use.

Washington and Other U.S. State Rights

Residents of Washington and other jurisdictions may have additional rights depending on applicable law.

To exercise privacy-related requests, contact us using the information provided below.

SECTION 11 — CHILDREN AND AGE RESTRICTIONS

Our Services are intended for adults.

Bolder K9 does not knowingly collect or solicit personal information from children under eighteen (18) years of age.

If we become aware that information has been collected from a minor in violation of applicable law, we may take commercially reasonable steps to delete such information.

Parents or guardians who believe a child has provided information may contact us.

SECTION 12 — INTERNATIONAL VISITORS

Bolder K9 operates primarily within the United States.

If you access the Services from outside the United States, you understand and acknowledge that information may be transferred to, processed in, and stored in the United States or other jurisdictions where our service providers operate.

Those jurisdictions may maintain privacy laws different from those in your location.

By using the Services, you consent to such transfers to the extent permitted by applicable law.

SECTION 13 — THIRD-PARTY LINKS AND EXTERNAL SERVICES

Our website may contain links to third-party websites, embedded content, applications, social media integrations, payment systems, shipping systems, analytics tools, reviews platforms, or other services.

We do not control and are not responsible for:

• privacy practices;
• security measures;
• data handling;
• content;
• policies;
• terms;
• availability

of third parties.

We encourage users to review the privacy policies and practices of any third-party services they interact with.

Your use of third-party platforms is at your own risk.

SECTION 14 — DO NOT TRACK SIGNALS

Some browsers transmit “Do Not Track” signals.

Because no universal industry standard currently governs these technologies, our Services may not recognize or respond to such signals.

Browser settings, cookie preferences, and device-level privacy controls may provide additional options for managing tracking preferences.

SECTION 15 — CHANGES TO THIS PRIVACY POLICY

We reserve the right to revise, update, amend, or replace this Privacy Policy at any time and in our sole discretion.

Changes become effective immediately upon posting unless otherwise stated.

Your continued access to or use of the Services after updates are posted constitutes acceptance of the revised Privacy Policy.

We encourage users to periodically review this page.

SECTION 16 — CONTACT INFORMATION

Questions regarding this Privacy Policy, privacy rights requests, or data-related concerns may be directed to:

Bolder K9
Email: info@bolderk9.com

By using our website, purchasing products, or interacting with our Services, you acknowledge that you have read and understand this Privacy Policy.