TERMS OF SERVICE

Last Updated: [INSERT DATE]

SECTION 1 — ACCEPTANCE OF TERMS

Welcome to Bolder K9 (“Bolder K9,” “Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, services, communications, and any purchases made through our website or affiliated channels, including but not limited to our online store, email communications, product customization tools, loyalty or ambassador programs, and customer support services (collectively, the “Services”).

By accessing, browsing, purchasing from, or otherwise using our website or Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and any additional policies referenced herein, including our Privacy Policy, Refund Policy, Shipping Policy, Warranty Policy, and any product-specific instructions or safety guidance.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS, PURCHASE FROM, OR USE OUR SERVICES.

These Terms apply to all visitors, customers, users, purchasers, contributors, ambassadors, affiliates, and any other individuals accessing our Services.

We reserve the right to revise, modify, or replace these Terms at any time without prior notice. Changes become effective immediately upon posting to our website. Continued use of the Services after updates constitutes acceptance of the revised Terms.

SECTION 2 — ELIGIBILITY, AGE REQUIREMENT, AND AUTHORIZED USE

You represent and warrant that:

1. You are at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater;
2. You possess the legal authority and capacity to enter into binding agreements;
3. You will use the Services only for lawful purposes and in accordance with these Terms;
4. Any information provided to us is accurate, current, and complete.

Bolder K9 products are intended for use by responsible adult handlers. Our products are not marketed to or intended for unsupervised use by minors.

You agree not to:

• misuse or attempt to interfere with the website or Services;
• use the Services for unlawful, fraudulent, abusive, or harmful purposes;
• impersonate another person or entity;
• provide false or misleading information;
• upload malicious software, viruses, or code;
• attempt to disrupt website functionality, scrape data, reverse engineer systems, or interfere with security measures.

We reserve the right to suspend or permanently refuse service to any individual, account, or purchaser for any lawful reason, including abusive behavior, fraud concerns, suspected misuse of products, harassment of staff, chargeback abuse, or violations of these Terms.

SECTION 3 — PRODUCTS, CUSTOM ORDERS, AND PRODUCT SUITABILITY

Bolder K9 designs and manufactures working dog equipment, pet gear, training accessories, and related products, many of which are made-to-order, customized, assembled by specification, or produced in limited quantities.

No Guarantee of Suitability

You acknowledge and agree that you are solely responsible for determining whether any product is suitable for your dog, use case, handling needs, training environment, physical conditions, behavior profile, or intended purpose.

Bolder K9 makes no representation, guarantee, or warranty that any product is appropriate for:

• any specific breed, temperament, size, or dog behavior;
• behavioral correction;
• aggression prevention;
• bite prevention;
• escape prevention;
• confinement or containment;
• tethering or restraint safety;
• protection against injury or property damage;
• off-leash reliability;
• training success;
• operational, law enforcement, service dog, sport dog, working dog, or pet use.

You assume all responsibility for selecting, fitting, supervising, maintaining, and using products appropriately.

Product Variations and Availability

Because many items are handmade, assembled, customized, or made in limited production runs, products may vary in:

• stitching;
• hardware finish;
• coating appearance;
• color tone;
• dimensions;
• pattern placement;
• engraving or printing;
• cosmetic appearance.

Images, descriptions, mockups, and product photos are for illustrative purposes only and may not perfectly reflect the final item received.

We make commercially reasonable efforts to accurately depict colors; however, color display may vary depending on screens, lighting, materials, dye lots, production batches, coatings, manufacturing tolerances, and photography.

We reserve the right to:

• discontinue products at any time;
• alter designs or materials;
• substitute equivalent hardware or materials where commercially necessary;
• modify specifications;
• limit sales or quantities;
• refuse or cancel orders.

Custom and Made-to-Order Products

Products customized by size, color, hardware selection, engraving, printing, personalization, or customer specifications are considered custom or made-to-order products.

By placing an order, you acknowledge responsibility for verifying:

• measurements;
• color selections;
• hardware selections;
• sizing information;
• customization details;
• compatibility with your intended use.

Orders begin production after placement and may not be cancellable, refundable, or exchangeable except where required by law or expressly stated by Bolder K9.

SECTION 4 — DOG HANDLING, SAFETY, ASSUMPTION OF RISK, AND PRODUCT WARNINGS

DOG OWNERSHIP, TRAINING, HANDLING, TETHERING, RESTRAINT, AND INTERACTION WITH ANIMALS INVOLVE INHERENT RISKS INCLUDING SERIOUS BODILY INJURY, PROPERTY DAMAGE, ESCAPE, AGGRESSION, LOSS OF CONTROL, OR DEATH.

By purchasing or using any Bolder K9 product, you expressly acknowledge and accept all risks associated with use.

You understand and agree that:

• Dogs are unpredictable animals;
• Equipment may fail, wear, loosen, break, disengage, become compromised, or be improperly used;
• Improper sizing, poor fit, excessive force, chewing, wear, hardware degradation, misuse, environmental exposure, incorrect attachment, user error, or unsafe handling may result in failure;
• No product can eliminate risk.

NOT SAFETY EQUIPMENT

Bolder K9 products are not certified safety devices and should not be relied upon as life-saving, medical, containment, or protective equipment.

Products are NOT guaranteed to:

• prevent escape;
• prevent pulling;
• prevent aggression;
• prevent bites;
• prevent injury;
• prevent property damage;
• restrain dangerous behavior;
• contain dogs;
• withstand every force scenario;
• function under all environmental or training conditions.

You remain solely responsible for supervising, controlling, restraining, training, and safely handling your dog at all times.

Supervision Requirement

Dogs must always be supervised while using Bolder K9 products.

No product should be left unattended on a dog where entanglement, snagging, chewing, strangulation, injury, escape, or property damage could occur.

Tug Toys, Balls, Firehose Products, and Play Equipment

Tug toys, reward toys, firehose products, ball tugs, training rewards, and similar products:

• are NOT chew-proof;
• are NOT intended for unsupervised chewing;
• may become damaged through use;
• may contain components that become hazardous if destroyed.

Customers must inspect toys before and after use and immediately discontinue use if damaged.

Breakaway Products

Breakaway collars and related products are intended to reduce certain snagging risks but are NOT guaranteed to release in every circumstance or force scenario.

Breakaway function may vary based on:

• fit;
• tension;
• environmental conditions;
• modifications;
• wear;
• attachment method;
• hardware condition;
• dog movement or force.

Improper fit or misuse may prevent release or create unintended hazards.

SECTION 5 — SIZING, FIT, INSPECTION, AND CUSTOMER RESPONSIBILITY

Customers are solely responsible for measuring their dog correctly and selecting appropriate sizing.

Sizing charts are estimates and guidance only.

You acknowledge that:

• dogs vary significantly by breed, build, musculature, coat thickness, age, and behavior;
• measurements may fluctuate over time;
• improper sizing may result in poor fit, failure, discomfort, escape, or injury.

Customers must inspect products before each use and discontinue use if any condition appears unsafe, including:

• fraying;
• tears;
• compromised stitching;
• cracks;
• coating damage;
• hardware wear;
• deformation;
• corrosion;
• chewing damage;
• altered fit;
• compromised attachment points.

Failure to routinely inspect gear constitutes misuse.

Products modified, repaired, altered, sewn, drilled, cut, reinforced, or changed by anyone other than Bolder K9 are used solely at customer risk and immediately void any warranty or claim.

SECTION 6 — ORDERS, PAYMENT, AND ORDER ACCEPTANCE

We reserve the right to refuse, limit, delay, cancel, or modify any order at our sole discretion.

Reasons may include:

• suspected fraud;
• abusive conduct;
• pricing errors;
• inventory limitations;
• suspected reseller activity;
• inaccurate information;
• duplicate orders;
• suspected chargeback abuse;
• unsafe or unreasonable requests.

Submission of an order does not guarantee acceptance.

We reserve the right to cancel orders for pricing inaccuracies, listing mistakes, technical errors, product unavailability, or fulfillment concerns.

You agree to provide accurate billing, payment, shipping, and contact information.

Failure to do so may delay or prevent fulfillment.

SECTION 7 — RETURNS, EXCHANGES, MADE-TO-ORDER ITEMS, AND WARRANTY LIMITATIONS

Many Bolder K9 products are custom-built, personalized, or made-to-order.

Because items are frequently produced to customer-selected specifications, returns, exchanges, cancellations, and refunds may be limited or unavailable except as expressly stated in our Refund Policy or where required by law.

Normal wear and tear, misuse, chewing, improper fit, hardware misuse, neglect, environmental damage, abrasion, improper storage, modification, overloading, unsafe tethering, improper supervision, or use outside intended conditions are not defects.

Cosmetic wear does not constitute product failure.

We reserve sole discretion in evaluating warranty-related concerns and may request photographs, videos, product return, inspection, or additional information before making any determination.

SECTION 8 — WEBSITE CONTENT, PRODUCT INFORMATION, AND ACCURACY

We attempt to provide accurate descriptions, specifications, pricing, measurements, images, and product information. However, errors, omissions, inaccuracies, or outdated information may occasionally occur.

We do not warrant that product descriptions, specifications, availability, measurements, pricing, estimated timelines, photos, compatibility guidance, educational materials, blogs, FAQs, training content, or website information are complete, accurate, or current.

Information provided through the Services is intended for general informational purposes only and should not be construed as:

• veterinary advice;
• behavioral advice;
• training guarantees;
• legal advice;
• safety guarantees;
• professional handling instruction.

Educational materials, blogs, sizing guidance, training content, or recommendations are informational only and are used at your sole risk.

We reserve the right to:

• correct errors or inaccuracies;
• revise product information;
• change pricing;
• modify availability;
• cancel orders arising from technical or pricing errors;
• update or remove content at any time without notice.

SECTION 9 — THIRD-PARTY SERVICES, LINKS, AND TECHNOLOGY

Our Services may rely upon, integrate with, or contain links to third-party providers, applications, software, tools, payment processors, analytics platforms, shipping carriers, loyalty systems, review providers, marketing systems, ambassadors, affiliate systems, social media platforms, embedded content, or e-commerce technologies.

These may include, without limitation:

• payment processors;
• shipping carriers;
• Shopify or related applications;
• review systems;
• loyalty or referral programs;
• email and SMS marketing providers;
• analytics or advertising technologies;
• third-party content or websites.

We do not control and are not responsible for:

• third-party performance;
• downtime;
• data handling;
• pricing;
• functionality;
• privacy practices;
• service interruptions;
• external content;
• damages arising from third-party use.

Any interaction with third-party services is solely at your own risk and subject to their terms, privacy policies, and operating practices.

We disclaim liability arising from third-party outages, fulfillment interruptions, software issues, payment failures, account restrictions, or external platform actions.

SECTION 10 — INTELLECTUAL PROPERTY, BRAND CONTENT, AND USER SUBMISSIONS

All content made available through the Services—including but not limited to:

• product designs;
• logos;
• trademarks;
• photographs;
• videos;
• graphics;
• written content;
• marketing copy;
• educational materials;
• website layouts;
• product names;
• customization designs;
• digital downloads;
• graphics and visual assets—

is owned by or licensed to Bolder K9 and protected by applicable intellectual property laws.

No content may be copied, reproduced, scraped, sold, republished, modified, reverse engineered, distributed, commercially exploited, or used without prior written permission.

You may not use Bolder K9 intellectual property in a manner that implies sponsorship, endorsement, partnership, or affiliation without authorization.

User Content and Feedback

If you provide us with:

• reviews;
• photos;
• videos;
• testimonials;
• comments;
• suggestions;
• social content;
• tagged content;
• submissions;
• product feedback;

you grant Bolder K9 a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, edit, publish, distribute, display, market, advertise, modify, and share such content in any medium.

You represent that any content submitted:

• belongs to you or is lawfully authorized;
• does not infringe rights of others;
• is truthful and non-defamatory;
• does not violate law.

We reserve the right to remove, reject, edit, moderate, or refuse content at our sole discretion.

SECTION 11 — WARRANTY DISCLAIMERS

EXCEPT AS EXPRESSLY REQUIRED BY LAW OR EXPRESSLY PROVIDED IN WRITING BY BOLDER K9, ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOLDER K9 DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, OR OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• DURABILITY;
• PERFORMANCE;
• RELIABILITY;
• QUIET ENJOYMENT;
• ACCURACY;
• SECURITY.

WITHOUT LIMITING THE FOREGOING, BOLDER K9 DOES NOT WARRANT THAT:

• PRODUCTS WILL NEVER FAIL;
• PRODUCTS WILL FIT PROPERLY;
• PRODUCTS WILL PREVENT ESCAPE;
• PRODUCTS WILL PREVENT INJURY;
• PRODUCTS WILL PREVENT AGGRESSION;
• PRODUCTS WILL RESTRAIN OR CONTROL A DOG;
• PRODUCTS WILL BE CHEW-PROOF;
• PRODUCTS WILL WITHSTAND EVERY FORCE CONDITION;
• PRODUCTS WILL FUNCTION WITHOUT INTERRUPTION;
• WEBSITE CONTENT WILL BE ERROR-FREE.

PRODUCT PERFORMANCE DEPENDS ON NUMEROUS FACTORS INCLUDING FIT, MAINTENANCE, SUPERVISION, DOG STRENGTH, TRAINING, ENVIRONMENTAL CONDITIONS, USER ACTIONS, PRODUCT AGE, AND INTENDED USE.

SECTION 12 — LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOLDER K9, ITS OWNERS, OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, AFFILIATES, SUPPLIERS, AGENTS, REPRESENTATIVES, SUCCESSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO:

• PRODUCT FAILURE;
• DOG ESCAPE;
• DOG AGGRESSION;
• BODILY INJURY;
• PROPERTY DAMAGE;
• LOSS OF AN ANIMAL;
• TRAINING FAILURE;
• PRODUCT MISUSE;
• IMPROPER FIT;
• CUSTOMER NEGLIGENCE;
• THIRD-PARTY ACTS;
• WEBSITE INTERRUPTION;
• PAYMENT ISSUES;
• LOSS OF PROFITS;
• BUSINESS INTERRUPTION;
• LOST DATA;
• EMOTIONAL DISTRESS;
• VETERINARY EXPENSES.

THIS LIMITATION APPLIES WHETHER CLAIMS ARISE IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, EQUITY, OR OTHERWISE.

IN ALL EVENTS, BOLDER K9’S MAXIMUM LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

YOU EXPRESSLY ASSUME ALL RISKS ASSOCIATED WITH USE OF PRODUCTS AND RELEASE BOLDER K9 FROM CLAIMS ARISING FROM SUCH USE TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SECTION 13 — CHARGEBACKS, FRAUD, AND ACCOUNT ABUSE

Customers agree to make a good-faith effort to contact Bolder K9 regarding disputes before initiating chargebacks or payment disputes.

Fraudulent, abusive, or bad-faith chargebacks constitute a breach of these Terms.

We reserve the right to:

• contest disputes;
• submit documentation;
• suspend accounts;
• cancel orders;
• refuse future service;
• pursue collection or legal remedies.

We may report suspected fraud, theft, harassment, abuse, or criminal conduct to payment processors, law enforcement, carriers, fraud databases, or applicable authorities.

Any attempt to obtain products through deception, abuse of refund systems, false defect claims, or knowingly misleading information constitutes prohibited conduct.

SECTION 14 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Bolder K9 and its owners, members, affiliates, employees, contractors, suppliers, agents, successors, representatives, and service providers from and against any claims, liabilities, damages, losses, expenses, penalties, settlements, costs, or attorney’s fees arising out of or related to:

• your use or misuse of products;
• dog behavior;
• injury or property damage involving your dog;
• product modification;
• improper fit or sizing;
• negligent handling;
• unsafe tethering or restraint;
• violation of law;
• breach of these Terms;
• customer negligence;
• false claims;
• third-party claims arising from your dog or use of products.

This indemnification obligation survives termination of these Terms and applies to claims asserted by third parties, insurers, governmental entities, or other persons.

SECTION 15 — TERMINATION OF USE

These Terms remain effective unless and until terminated by either you or Bolder K9.

We reserve the right, at our sole discretion and without prior notice, to suspend, limit, restrict, terminate, or refuse access to the Services, future purchases, or any account for any lawful reason, including but not limited to:

• suspected fraud;
• abusive or threatening conduct;
• harassment of staff;
• misuse of products;
• excessive chargebacks or payment disputes;
• false claims;
• violation of these Terms;
• unlawful activity;
• misuse of discounts, promotions, or affiliate programs;
• conduct harmful to Bolder K9, its customers, or its operations.

Termination does not eliminate obligations incurred prior to termination, including payment obligations, indemnification duties, warranty exclusions, liability limitations, or dispute-related obligations.

Sections intended to survive termination—including but not limited to assumption of risk, warranty disclaimers, limitations of liability, indemnification, governing law, intellectual property, venue, and dispute-related provisions—shall survive termination indefinitely.

SECTION 16 — GOVERNING LAW, JURISDICTION, AND VENUE

These Terms and any dispute arising out of or relating to the Services, products, website, communications, transactions, or relationship between you and Bolder K9 shall be governed by and interpreted exclusively under the laws of the State of Washington, without regard to conflict-of-law principles.

You expressly agree that:

1. Any dispute, claim, controversy, lawsuit, or proceeding arising from or relating to these Terms, the Services, products, or transactions with Bolder K9 shall be brought exclusively in a state or federal court located in King County, Washington;
2. You irrevocably consent to the exclusive jurisdiction and venue of such courts;
3. You waive any objection based on personal jurisdiction, venue, inconvenience, or forum non conveniens.

To the fullest extent permitted by law, you agree that any claim must be brought in your individual capacity and not as part of:

• a class action;
• collective action;
• representative proceeding;
• consolidated proceeding;
• mass claim.

YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SECTION 17 — LIMITATION PERIOD FOR CLAIMS

To the fullest extent permitted by law, any claim or cause of action arising out of or relating to the Services, products, or these Terms must be brought within one (1) year after the event giving rise to the claim occurred.

Failure to bring a claim within this time permanently bars recovery.

SECTION 18 — PRIVACY, DATA COLLECTION, AND COMMUNICATIONS

Your submission of information through our website is governed by our Privacy Policy.

By using the Services or making a purchase, you acknowledge and agree that Bolder K9 and its service providers may collect, process, transmit, and store information necessary to:

• process transactions;
• fulfill orders;
• prevent fraud;
• provide customer support;
• improve services;
• personalize experiences;
• communicate regarding purchases;
• operate loyalty, referral, ambassador, or affiliate programs;
• conduct analytics, advertising, and performance tracking.

We may communicate with you via:

• email;
• SMS or text messaging (where consented);
• telephone;
• social media;
• automated systems;
• order notifications;
• marketing communications.

You may opt out of marketing communications at any time, though transactional communications related to purchases, disputes, warranties, fulfillment, or account issues may still be sent.

We are not responsible for third-party provider outages, delivery failures, spam filtering, messaging interruptions, or communication delays.

SECTION 19 — ELECTRONIC COMMUNICATIONS AND CONSENT

By using the Services, placing orders, submitting forms, or communicating electronically, you consent to receive electronic communications from Bolder K9.

You agree that electronic agreements, notices, policies, disclosures, invoices, receipts, updates, and records satisfy any legal requirement that such communications be in writing.

Electronic acceptance of these Terms constitutes legally binding acceptance.

SECTION 20 — FORCE MAJEURE

Bolder K9 shall not be liable for delays, failures, interruptions, or inability to perform caused by events beyond our reasonable control, including but not limited to:

• natural disasters;
• fire;
• flood;
• severe weather;
• supply chain disruption;
• labor shortages;
• strikes;
• carrier delays;
• pandemics;
• cyberattacks;
• internet outages;
• governmental action;
• war;
• civil unrest;
• shortages of materials or hardware;
• manufacturing interruption.

We reserve the right to delay, suspend, or cancel fulfillment when commercially necessary due to such events.

SECTION 21 — SEVERABILITY

If any provision of these Terms is found unlawful, invalid, unenforceable, or void by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law and severed only to the extent necessary.

All remaining provisions shall remain fully enforceable and valid.

SECTION 22 — NO WAIVER

Failure by Bolder K9 to exercise or enforce any right, remedy, or provision of these Terms shall not constitute a waiver of that right or provision.

Any waiver must be in writing and signed by an authorized representative of Bolder K9.

SECTION 23 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, Warranty Policy, and any policies incorporated by reference, constitute the complete and exclusive agreement between you and Bolder K9 concerning the Services and supersede all prior or contemporaneous communications, understandings, negotiations, or agreements, whether oral or written.

No oral statement or informal communication shall modify these Terms.

SECTION 24 — CHANGES TO THESE TERMS

We reserve the right to revise, update, amend, or replace these Terms at any time and in our sole discretion.

Changes become effective immediately upon posting to the website unless otherwise stated.

It is your responsibility to review these Terms periodically.

Continued access to or use of the Services after updates constitutes acceptance of the revised Terms.

SECTION 25 — CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

Bolder K9
Email: info@bolderk9.com

Additional contact methods, if available, may be listed on our website.

BY ACCESSING THE WEBSITE, PLACING AN ORDER, OR USING ANY PRODUCT OR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS OF SERVICE.